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We
accept Visa, MasterCard and PayPal.
Some people may
prefer to avoid buying online altogether. In that case, give
us a call at 866-966-GENX (4369) and one of our
customer service representatives will help you.
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We Do Not Ship
Overseas
We Do Ship To APO/FPO
We charge sales tax for some
items/products shipping to California
How to order:
Click on:
button.
Call:
866-966-GENX (4369)
Contact Us Page:
Go Here
sales@gen-x-pc.com
support@gen-x-pc.com
All SPAM is
forwarded to:
SPAM@UCE.GOV
Fines and Jail time for each email
sent by SPAMMER is the just reward for spammers.
GEN-X-PC.com attempts to ship all
orders within 1-3 business days, unless product is on back
order, limited availability or special order status.
On our high end systems please allow
5-7 days for premium building and testing.
Most items are shipped using UPS/FedEx standard ground
transportation. Express shipments are also available. Please
allow 3 - 7 business days for all standard shipments. When
the shipment (s) is/are Refused or undeliverable, customer
will be responsible for the second time Shipping & Handling,
in some cases there will be 15% restocking fee charge. We do
not ship to P.O. boxes. Typographic errors are subject to
correction. Laptop Custom Colors estimated 3 to 4 weeks
extra build/paint time.
APO/FPO Shipping
We proudly ship to all Army Post
Office (APO) and Fleet Post Office (FPO) military addresses
via USPS Express Mail. Please note that APO/FPO orders are
processed by the military mail system, and cannot be
tracked. A proof of shipment (Certificate of Mailing) may be
requested when ordering, however, we are not responsible for
non-delivery of orders we cannot track. Please allow extra
time for APO/FPO orders to arrive.
Tracking numbers via UPS or FedEx are
emailed to the email address you listed on your purchase
order. Tracking email are generated automatically by shipper
servers usually 24 to 48 hours after package has been
received and processed through the UPS/FedEx software
tracking system.
Check
Order Status ~ Tracking
Number
Click to Enlarge
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Guaranty-Warranty-Cancellations |
All computer systems are warranted
to be free from manufacture defects
for a period of one (1) year from
the invoiced purchase date (some
products are covered for longer
period of time depending on
manufacturer's specification). The
Limited warranty covers the system,
components, and In-House labor for
the entire one (1) year period. All
others items carry a minimum (1)
year repair or replacement warranty.
Warranty on microprocessors and
memory modules that have been
mishandled or damaged is voided.
GEN-X-PC offers a
30-day money back guarantee on most
purchases. S&H is absolutely
non-refundable in any case. The
30-day period will start from the
date when the order was delivered.
After 30 days, no refund is allowed.
Certain models of laptops are 100%
custom built and may not be returned
if not defective. Each laptop has
Warranty detail link on particular
model page. Please check your
particular model for specific
information. It takes up to 30
business days to process the return
and refund. We will notify you by
email when your refund has been
processed. Please note that your
financial institution could take up
to seven business days to reflect
this transaction. If you have any
questions about your return, please
contact us.
Defective items may be returned for
refund or replacement within the
first 30 Days. Defective items after
the initial 30 Days period, may be
returned for replacement only.
Restocking fees may apply even if
the item is defective or DOA.
Restocking fee policy depends
entirely on the manufacturer policy.
All returns subject to the following
restrictions:
-
All products must be returned in
original condition free from any
physical damage, including
packaging, documentation,
manuals, and accessories.
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Certain hardware items and all
custom/special orders may only
be returned for exchange if
defective. No returns for
refunds will be accepted.
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All returns must be shipped
freight prepaid.
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OEM CPUs and Software is
absolutely non refundable.
Software can only be purchased
with System or Hardware only.
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All component returns found to
be non-defective are subject to
a restocking fee of 15% or $25,
depending on the value of the
item, and all non product
related fees (shipping,
handling, card fees and
insurance) are not refundable.
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Orders cancelled prior to
shipping out will incur a 6%
cancellation fee due to the fees
we have to pay merchant services
for credit card transactions.
Orders cancelled after being
shipped out will be refunded
minus the restocking fee,
shipping and handling.
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Warranty on microprocessors and
memory modules that have been
mishandled or damaged is voided.
Only those items that are
determined to be free from
damage will be exchanged or
refunded.
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Warranty does not apply to
physical damages.
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Warranty does not apply to
special ordered items. Meaning
items we do not carry on a
regular basis on the website.
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Warranty against hot, stuck or
dead pixels on all our LCD
products, from monitors, laptops
is 8 or more pixels. Please
refer to the manufacturer
specification.
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Refunds may take up to 30 days
after we received the item.
After the initial 1-year warranty,
all returns and/or replacements must
be handled directly with the
manufacturer. Please review the
specific warranty supplied with each
product.
Extended
Warranty is available; call for
pricing or use:
Contact Us
form.
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Return policy:
All returns require an RMA
(Return Material Authorization).
To receive a RMA, please call to request information
(866.966.4369). The RMA will be issued and returned
by call within 24 hours. RMA numbers are valid for
15 days and then cancelled. It is recommended that all
returns be made via a traceable carrier such as FedEx, UPS
or Certified Mail as GEN-X-PC is not responsible for items
that are misdirected or lost in shipment. RMA numbers
must be legibly listed on the outside of the carton.
GEN-X-PC
Tech Dept. does not accept any
shipments without a valid RMA.
Every open or used software is not refundable under any
conditions.
Shipping and handling charges are not refundable.
Product images are for illustrative
purposes and may not be 100% accurate. We do our best to
display the most current manufacturer versions. You should
by no means buy a product based solely on the picture. We
will ship you the item based on the product name and mfg
number.
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Estimated Delivery Time Map
